Smith & Keene
Review Summary
- Positive: Praised HVAC service and technician Dennis. One customer had a positive experience after a correction.
- Negative: Multiple complaints about poor customer service, including missed appointments, lack of communication, and unwillingness to accommodate customer needs. Issues with new HVAC unit installations, including breakdowns and slow repair times. Plumbing department criticized for incompetence, poor workmanship, and leaving a mess. One customer had a negative experience with a plumbing job.
- Mixed: One customer had a positive experience with the HVAC department but a negative experience with the plumbing department.
Reviews
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(35 reviews)
Rhonda Coble
We have used Smith and Keen for a few years now to service our HVAC units, and we have been very pleased with their service. Dennis, whom is our maintenance technician is excellent. He is respectful, courteous, on time, but most of all, he does a great job.
Beth Tripp
I will not call Smith and Keene again. I waited in an empty house for 5+ hours for a technician who came to do a job. Only to find out Smith and Keene doesn't perform this type service. Clearly a misunderstanding; And my clients were charged.(I will pay for them) These clients have been serviced by Smith and Keene many years and had recently purchased new HVAC equipment from them. I kindly explained the misunderstanding about the job to be done and to be quite blunt no one cared. In response. I made the appointment. They did not call and you are mis-informed. This was not called out by the home inspector it was called out by the appraiser and I was very clear about the work that needed to be done as the asbestos covered pipes needed to be wrapped in plastic and sealed with tape. I explained this when I made the appt. as I knew this could be sensitive since asbestos was involved.
Steve Reza
I have had it with S&K's lack of customer service! We run a clinic for special needs children and our lease requires us to contract with an HVAC company to perform regular maintenance twice a year. We have, unfortunately, contracted with S&K for nearly two years because of an agreement with our landlord. With that in mind, you would think Smith and Keene would at least afford us a little bit support after two years...Nope! I told S&K that I need more than just a phone call when they are on their way to perform maintenance in order to ensure our kiddos and therapists are prepared. I asked for a 2-3 three hour window like most of the rest of the maintenance world works, but that is not possible with S&K. Their response to me was "we do not operate that way." What's worse is they have showed up unannounced on occasion, which caused a lot of problems for our kiddos and staff. I'm done with them.
Phillip Avery